FAQ
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Can I make changes or cancellations to my order?
You can make changes to your cart until you confirm the payment. Therefore, once the payment is done, you will not be allowed to make any further changes. Moreover we are unfortunately unable to change order details, such as the shipping address, once an order has been placed.
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When will you dispatch my order?
Orders confirmed by 1:00 PM CET (12:00 PM GMT) will be dispatched from our warehouse the same day. All orders placed after 1:00 PM CET (12:00 PM GMT) will be dispatched the following business day. If you place your order during the weekend, we will process it on the following Monday.
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What happens if I change my mind or if I ordered a wrong size or product?
If you wish to return the articles, simply follow the instructions in the returns dedicated section. Please return the item in perfect conditions (unless the item was defective, and in such case please inform us through the online return form) and in its original packaging.
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What should I do if the merchandise arrives damaged or defective?
If your order arrives damaged or defective, please contact us right away. Our products are warranted for 1 year if found defective. In this case, we encourage you to follow the procedure specified under our Returns Policy, which applies only to merchandise purchased through http://www.7forallmankind.eu. If, instead, you purchased your item at a store, please refer to the store where the purchase was made, since we do not provide assistance regarding in-store purchases.
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The new product I purchased looks wrinkled and worn. What should I do?
Many of our jeans undergo a distressing treatment and may show abrasions, tears or wrinkles which give them the distinctive look that sets our products apart. For this reason, products in the exact same style and with the exact same code may appear slightly different. If you’re not sure the product you purchased is actually damaged or defective, we encourage you to compare it to the photographs you find in our online site. If you have any doubts, contact our Customer Care department .
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What do I do if the merchandise I received is not what I ordered?
If the items you received do not correspond to what you ordered (e.g. different colour ), you have 14 days to request a return of the purchased merchandise. Just follow the instructions in our Returns Policy section. Please note we are unable to offer you an exchange.
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Which payment methods do we accept?
We accept the main payment methods. These may vary depending on the device used or the country of delivery.
You will be able to choose the desired option during checkout. -
What is 3D secure (3DS)?
To protect your data, we use verified encryption technology. With the SSL (Secure Socket Layer) and 3D Secure protocols, your order and credit card data are sent to us in encrypted form and are handled confidentially.
For added security, the 3DS code will be requested for all credit card payments. -
Why was my payment not successful?
We suggest you check that:
- credit card information is correctly entered
- the available credit covers the value of the transaction
- the 3DS code has been entered correctly
If this is not the case, we advise you to contact your bank for further checks. -
I have a discount code, how can I use it?
Enter your discount code in the "Promotional Code" field in the shopping cart and click the "APPLY" button.
You can only use one discount code per order. Unless otherwise specified, the discount code cannot be used in combination with other current promotions.
The application of the discount code CANNOT be requested after the order has been completed. -
How can I track my order status?
You can track your order through the following link: http://www.7forallmankind.eu/eu_es/sales/guest/form
If you did not receive the confirmation email and you wish to track your order status, contact our Customer Care department. -
I used the wrong shipping address, what now?
We are unfortunately unable to change the shipping address once an order has been placed. That is because we cannot guarantee that the change in our system will be effective before the shipment takes place, and also to prevent possible fraud. Therefore we advise you to contact the carrier delivering your parcel. If your order is already in transit and the carrier cannot deliver it as per agreement with you, the parcel will be automatically returned to our warehouse, and refunded.
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My country is not listed on your website, can I still order?
We would love to receive your order, however currently ship only to those countries where our online shop is open. However, we are constantly expanding, therefore we invite you to subscribe to our newsletter if you wish to be informed about our new openings.
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I was not available when the carrier passed by, what now?
The assigned carriers will generally make 2 attempts to deliver your order to the chosen address. Should you not be there, the driver may leave the parcel with your neighbour, or take it to a nearby pick-up point where you can then collect it with a photo ID. The pick-up point will be available on the tracking link, or on the delivery note left by the driver. The parcel will be stocked at the pick-up point for about 5 days. If you do not collect the parcel it will be returned to our warehouse and refunded afterwards. Unfortunately, it is not possible for us to arrange a new delivery at that point, but you are always welcome to place a new order.
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Can I receive my order to my work address or any address other than my own?
Yes. We realize that a lot of customers work during the day and prefer having their orders shipped to their workplace. Or maybe their order is a gift. You can have your order shipped to an address other than your own as long as it is within the areas serviced. Please make sure you provide all the delivery details when providing the shipping address. Remember that once the order is confirmed you will not be able to change the shipping address.
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How will I know you received my order?
You will receive a confirmation email immediately after you complete your order. If you don’t receive the email, you may have typed in your email address incorrectly during the order. You can contact our Customer Care department on the page “Contact us” for assistance.
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Can I change my delivery address?
For security reasons, once your order is confirmed we cannot modify your shipping details and delivery preferences. Please contact the carrier in charge of your delivery to agree on the delivery.
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The tracking says my order was delivered but I never received it, what can I do?
Please check with your neighbours to see if one of them received the package for you. If you cannot find it, contact our Customer Care team for assistance. We will do everything we can to locate your order for you.
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How can I return an item?
You have 14 days from the date of receipt of your order. Click here to return a purchased item.
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What items can I return?
Our current return policy applies only to products purchased via the official 7 For All Mankind website and shipped within Europe.
All items not included in this category must be returned to the authorised dealer from which they were purchased. -
Can I exchange an item?
It is not possible to exchange ordered items at the moment.
If you wish to receive another item or the same item in a different size, you will have to return it and place a new order. -
How do I apply for a refund and how long does it take?
The refund will be credited to the same payment method used during the purchase within a maximum of 14 days after the returned goods have been checked at our warehouse.
The speed of the refund procedure may also depend on your bank. -
Can I use a different courier than the one you suggested?
Yes, but it is essential that you include a paper document inside the parcel with the order number and e-mail address you gave us when you made the purchase. Only this way will we be able to make the refund.
Otherwise, we may not be able to track your order, which will delay the return procedure. Any costs incurred will not be refunded.
The parcel must be shipped to the following address:
7 For All Mankind Online Returns Department
Bleckmann Netherlands
Hanzepoort 30
7575 DA Oldenzaal
The Netherlands -
If I have incurred shipping costs, will they be refunded?
No, unless the order includes defective items or items not corresponding to those ordered.
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How should I wash my 7 for all mankind jeans?
Refer to the inside care label for washing instructions and the best products to use for your 7 For All Mankind. For some more details on how to treat your denim, please check our dedicated Section: Denim Care
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I bought your product on ebay. Is it authentic?
We have received a lot of complaints from customers about counterfeit products purchased through eBay (or other auction sites/websites). To avoid buying a counterfeit product, we recommend making your purchases through our website or authorized retailers.
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Is there a size guide?
We would never want you to have a product that doesn’t fit you perfectly. That is why we invite you to take a look at our Size Chart before purchasing. Additionally, if in doubt, you may contact our customer service.
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What is the squiggle?
The squiggle is what we call the backpocket decoration that strongly identifies 7 For All Mankind jeans. A style without the squiggle will be called clean pocket.
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How can I get in touch with 7 for all mankind’s online customer care?
Just click on the link Contact us, found on the bottom of each page, and then fill out the form with your details and your question to us. We’ll do our best to reply in the shortest possible time.
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I have a problem with a product I purchased in a store. What should I do?
If you encounter a problem with a product purchased at one of our stores or authorized retailers, take the product back to the store where you made the purchase and you’ll receive immediate assistance. Unfortunately, our customer care department can provide assistance only for products purchased though our European websites.
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I forgot my password. What should I do?
Don't worry; we have the solution for you. Click on "I forgot my password" in the page “My account” under the “Login” button. This will open a new window prompting you to enter the email you used when you registered. After you enter the email address, you will receive a new, temporary password that you can change in the section “My account” once you login.
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I want to unsubscribe from the newsletter. What should I do?
We’re sorry to see you go! If you don’t wish to receive 7 For All Mankind newsletter, you can cancel your registration by clicking on the link found at the bottom of any one of our newsletters.
